I called HR and they said they gave me a pardon to miss a day and my upt wouldn't be taken, they took them anyway?

I never had to call HR before and finally after stumbling through the stupid AI chat they gave me a number.

i called and explained my situation and the lady on the phone said she sent a note to my building's HR saying i had a pardon for that day and all i needed to do is report my absence like i would normally and my hours would be reimbursed.

its been 2 days now and my hours are still gone. I would like to actually talk to my building's HR but I dont go back in until Saturday. Did HR lie to me?