i am here to ask a question that pertain to my internet speeds and how much we pay. we currently pay around $95 for our internet and should be getting way faster than what this picture shows which i think it should be around 500mbps download and our upload is utter trash. could this be their fault ? i bought us a new Linksys LN1301 router last year to replace our 11 year old one that seemed to be faulty and we are currently running the Arris Touchstone TM1602A modem we've had since 2018 i believe and we have all new cables. i've also ran ping tests before and clock at an average of 73 ping which seems ridiculous. i also do some twitch streaming and i have used the twitchtest software to do some tests to the closest servers and my "quality" is 92 which is not good. what i am asking is what do i do ? we've had technicians come and service our modem many times before with the latest one being like 7 months ago and since i am not the bill holder for our internet i have to convince the person who is to do some calls and contacting if this is actually a problem which to my understanding it is or if it's just spectrum being dog water like always.. like you'd think that paying near $100 would net you gigabyte speeds and more than 10mbps upload like seriously it's frustrating. i've heard about this "symmetrical speed" thing they are doing but i'm not sure if it's in my area \*yet ? i live in syracuse new york for the matter or do i have to call them about it ?

need to know if we gotta make some calls to spectrum and get things fixed or is this normal ?