Service in Chicago

Just want to vent about my experience at Berwyn Kia. They have the absolute worst communication at their service department. Zero updates or call backs in 8 days. Even with an open and escalated ticket with Kia corporate about the battery issue, they don't even provide updates to corporate.

So I took my car in last Monday, 8 days ago, primarily for an issue with the battery (one cell fell out of balance with the rest of the pack). I've also been having an issue with the backup camera being flakey, not sure if that is also a factor. So my issue is with the lack of ANY update from the service department. I've called every other day and can only leave a message. ZERO call backs. I even tried their text service, nothing. I called the Kia corporate customer service a couple times, they always answer and are friendly, but clearly don't have a lot of info to share. I knew the issue wasn't going to resolve itself in a couple days, but I expected some sort of update. 8 days, no update is too much.

end rant.

I also wanted to add, that this seems to be a stealership issue, not a corporate issue. Kia corporate has been responsive and says they got parts on order in anticipation of what the issue was. So I'll give them credit.