Account recovery help
Hey, i had someone else get into my account qnd buy me stuff which i didn't want so i contacted support they told me to a file a recovery and it got rejected which locked me out of my account, i filed, a new request and this is everything i filled, do i have a chance of getting it unlocked? Let mw know if anyone had any experiences as well, I'm pretty anxious
most recent email
account creation email
most recent display name
first ever display name
first name
last name (might be wrong)
country
city (might be wrong)
connected accounts (with dates except for nintendo as i lost access)
last 4 digits of payments cards of last 5 crads i used on my account (i used many)
provided account creation date with proof in a google doc (firrst ever email recieved)
first ever invoice (screenshot)
email change confirmation from both emails (ss)
latest ever invoice (ss)
links to unlisted yt videos of gameplay on the mentioned account back in 2018
Added notes in google doc: My full legal name:
I might have used my second or last name in account creation as i obviously dont remembe form 8 yrs ago lol
City name might have been left empty (probably) or spelled in any of these ways:
I had a linked nintendo account Linked on: ______ , unliked on: ______, restriction removed on: ________ I couldnt add it to the form as i dont have access to it therefore no access to customer support id :(
i added those as notes at the end of the google doc
i also added a spreadsheet of all transactions in fortnite only not epic generally, with date and item name from account creation up to mid aug 25
i also added the micro transactions on currently linked accounts and old linked account(xbox, ps etc)
Posted Jan 27, 2026, 1:58 PM UTC