Flipkart exchange failed twice due to QC app technical issue — paid difference anyway. Any recourse?

I’m seeking advice regarding a Flipkart laptop exchange issue that occurred due to a technical failure on their side. I placed an order on Flipkart with an exchange offer for my old laptop. I prepared the device properly for pickup (factory reset, account removal, etc.). During the pickup attempt, the delivery agent used Flipkart’s quality check application (XCQC), which requires entering a reverse shipment ID to proceed. Issue faced: • The correct reverse shipment ID was enter99ed

• The XCQC app did not show any error, but also did not move forward after clicking “Continue”

• The agent was unable to complete the verification and stated that this appeared to be a technical/backend issue

• I rescheduled the pickup, but the same issue occurred again on the second attempt

• I have a recording of the agent acknowledging that the problem was technical and not related to the condition of the laptop

Since the exchange could not be completed even after two attempts due to this issue, Flipkart allowed the order to proceed only if I paid the price difference, which I chose to do in order to close the order. There was no pressure from the agent; however, the exchange failure was clearly not due to any fault on my end.

I’d like to understand: • Even though I paid the difference voluntarily, does Flipkart still bear responsibility since the exchange failed due to their technical process?

• Would this qualify as deficiency in service under Indian consumer law?

• Is it reasonable to seek a refund of the difference amount, given I have evidence that the failure was technical?

• Has anyone successfully escalated a similar issue through Flipkart grievance channels, the National Consumer Helpline, or consumer court?

I’m trying to figure out whether this is worth pursuing further or whether paying the difference effectively closes the matter. Any insights would be appreciated.

TL;DR: Flipkart exchange pickup failed twice due to a technical issue in the agent’s QC app, which the agent admitted. My laptop was fine. Since pickup couldn’t be completed, I had to pay the difference to proceed.