Starlink Gen 2 dead

My Starlink Gen 2 dish will not power on. I put in a ticket (talking to Gronk) he informed me that I already received a replacement dish and would not be able to get a free replacement. I told him that I have never had to get a replacement and he replied I received a free mini dish in November. I asked the AI (gronk) to have someone call me and that was hours ago. I can’t even order a new dish from website because it says I already have one. I put my mini from standby to full plan and it is working but how can I get a new dish. I figure if I go buy one at a retail store it might be a pain to add to my account? Has anyone had this problem