Globe Postpaid Plan Reactivation

I recently settled by overdue balance for my Globe postpaid via Gcash using my mobile number. However, they recently deactivated my number so I haven’t received any notification whether the payment has been received.

I also cannot add the said number in Globe One App because the app does not recognize my number, because they disabled it a week ago.

May I ask what step/s do I need to take? I kinda need the number bec some bank apps are tied to it. I can’t seem to get a hold of an agent/customer service. :(

Thanks!