Awful customer service with Westpac

Hi all - has anyone had servere problems with Westpac recently? I applied almost two weeks ago, then receieved an email asking for more information. When I logged on, there was no direction and it said "we'll get back to you in 4-5 days". Still nothing...

After being on the phone for 50 minutes today, I finally got through to a customer service person. After giving her my details, she said she'd check and put me on hold. After a further 30 minutes, the call directed to the fraud line, and I've had to start again from scratch.

If you're considering applying for a Westpac card, do not do it!