Sui hotline

I called the hotline a few days ago when I was in a crisis my bpd got the best of me and I was real close to giving in. I texted first but the person replying took a very long time to reply and it wasn’t helpful it almost was like talking to a chat it so I called and literally they had me on hold for almost 45 minutes. I ended up doing about 45 minutes of breathing exercises my old therapist recommended. I lost my insurance a few weeks ago and my therapist and I had to cut sessions but she told me in a crisis to call text or email but I did all three and she didn’t answer I was willing to pay out of pocket to for this situation. I don’t get like this often maybe 1-2 a year but yk.