Flexispot EW8 motor issues

Hi guys,

Wondering if anyone has experienced similar issues or can share insight on this matter.

I have just received the table, and upon adjusting the height the table freezes, and the height can no longer be adjusted. I switched it off and on by the wall. loc signal came on, however when I pressed 2+3 ( to disable) nothing happens. it appears that perhaps the buttons 1-4 do not work, as when I press 3+4 ( to reset), nothing happens. I have to switch it on and off again to adjust the height, but the cycle continues: it freezes-> off & on -> loc-> off &on -> adjust.

Any help is truly appreciated.