Anyone actually using an AI service desk in production yet?

We keep pitched demos about AI service desks, but I'm curious to see how many teams are actually running them in production versus just testing features.

what people are really doing day to day with AI service desks? Is AI handling intake, routing, access requests, or anything end to end? Or is it mostly layered on top of existing tools?

We're in evaluation mode right now and looking at a mix of approaches. Some are extensions of traditional ITSM platforms, others are newer tools like Siit that seem designed around AI-driven workflows from the start. Hard to tell where the real value is versus just nicer demos.