What’s up with BRCC

I’ve been a subscriber for 7 years, what’s going on with them lately. I have 3 orders still in processing that I’ve paid for and I havnt received an order in a month. I’ve called their customer support number and it’s never active. Their customer support chat bot tries to connect me to a representative and then it says it’s not available. I emailed them 2 week ago and havnt heard a thing.

Is anyone else having an issue with them recently? I havnt had a single issue up until now