🚨 Stuck in registration hell - passport locked, email unverified, can't login OR re-register. Help!

Need urgent help with Sapienza platform registration sapienza.gomovein.com

• Registered with my passport number but logged out before email verification
• Never got verification email (checked spam)
• Now I'm completely locked out:
  • Can't login → "email doesn't exist"
  • Can't re-register → "passport ID already exists"
  • Can't reset password → "email doesn't exist"

My passport number is trapped in their system attached to an unverified email.

Has ANYONE dealt with this before? How long did support take to respond? what email to use most likely I would get a response from them?