Smyths Preorder Refund?

Does anyone know if you can get refunds for pre orders from Smyths for Pokemon cards?

It says on the preorder receipt that you can’t, but what happened me is I preordered the Moltres UPC at the end of last Summer (original release date was November). It was finally released this week but I was out of the country and now it’s sold out. even store credit would be preferable to nothing.