Is there a way to get Backcountry to not deliver by DoorDash?
I recently bought a jacket on Backcountry and had the item inside the package stolen by the delivery driver. The package was torn open and left on my door step. The picture taken to confirm the delivery showed a completely flat envelope on my doorstep with 0% chance that my jacket was inside at the time the picture was taken.
DoorDash ended up directing my issue to Backcountry, who directed the issue to Seel, who followed through on refunding the purchase.
Is there a way to get stuff from Backcountry without delivering by DoorDash? Otherwise, I see a 0% chance of my ordered from them ever again. I understand that it's on DoorDash to follow through on the delivery, but I simply don't trust them to delivery my packages safely anymore.
Posted Feb 2, 2026, 9:30 PM UTC