How does this store even remain open?

United States

Big shoutout to Best Buy for that “brand new” floodlight cam I ordered through my employer’s business account. I chose locker pickup, thinking it’d be fast and easy — and wow, what a surprise when I opened the locker to find a used box that had been lazily taped back together. Nothing says “premium shopping experience” like paying full price for someone else’s return, right?

Thankfully I caught it before the store closed, because as soon as I saw that mess, I parked, walked right in, and told them to either hand me a factory-sealed box or process a refund. Absolutely top-tier customer service, Best Buy. Really killing it.

I have attached photos for your enjoyment...

And no i did not order open box, i paid full price!

https://preview.redd.it/lio82qwrj5ig1.jpg?width=4284&format=pjpg&auto=webp&s=67a5f33a67db29d87cec21c54b71bfb32b9edaaa

https://preview.redd.it/tsrjjqwrj5ig1.jpg?width=4284&format=pjpg&auto=webp&s=c6805a48113dc7a9901f7f38735190eeb7e5052f

https://preview.redd.it/rma4npwrj5ig1.jpg?width=4284&format=pjpg&auto=webp&s=acd838a8c1b251dd28d47e55fe672f5598e53e04

https://preview.redd.it/idx7gjqyj5ig1.jpg?width=4284&format=pjpg&auto=webp&s=2d398836d4ce87849bedcd6842cca92d4d961a4e

Posted Feb 7, 2026, 10:54 PM UTC

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