r/RobloxHelp•
SysWil

E-mail affiliated with account no longer exists. Unable to disable 2-step verification.

Roblox Support Help

The e-mail affiliated with my Roblox account was deleted some time ago and I am now permanently locked out of my account on the Roblox platform due to 2-step being enabled and linked to that e-mail. Although I have access to multiple ways of proving I am the original (and only) owner of the account, Roblox support has not been of any help. I have multiple past 2-step verification codes stored in an e-mail archive as well as receipts going back to 2019 and I still use the same phone number linked with my Roblox account. I am able to initiate a password reset on the account by receiving a verification code to my phone number, but a 2-step code is still needed to progress any further. I do not have a previously saved master verification key which I could use to resolve this issue. If anyone knows of a way to get through support in a way so I could use my phone or ID to verify my ownership of the account, any help would be much appreciated.

Posted Feb 7, 2026, 10:56 PM UTC

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