I need help with closing meta Support chat, it's been 5 days they said they're going respond, if i need help again!

Im having a Mental BreakDown Because of this, I Got the Meta Verified to Get the Support then after we talked they paused the Chat And When i reached out to them once again Because i needed help with the payout no one is responding and it's Already been 5 days , And I cannot even close the session neither can i open a New One? I looked into some meta business help where it shows how many support case is open and when i click "view details" there is no close session option when someone said there will be a option there! Can please someone help me with this!