Does Skims actually answer their customers?

Ordered Skims for my girlfriend on January 18th. There was originally an estimated delivery date of the 26th. That has since disappeared and there is no updates on the order besides the initial 'Data Received.'

Have since sent multiple emails and Instagram DMs, no response. Has anyone here actually heard back from them?

If I don't hear back, does anyone know how to cancel the order and get a refund? Based on what I've read it won't be easy.