anyone else having issues getting tickets?

I’ve seen Josh live before when his shows were much smaller so I’m on his email list. I got an email for the LA area shows and when I click on the link, it’s listed as artist pre-sale but it requires a code and there’s no code in the email.

Some people are clearly buying tickets, so I’m trying to figure out what I’m doing wrong. I have bought a bunch of concert tickets before but every platform is a little bit different and I haven’t used Ticketmaster in a couple years.