Is it normal for company to refuse urgent refill?

Hello! Recently I realized that after 5 years of Sertraline (Lupin) I was given (aurobindo) this time. And been having so many problems with my body and mind, which I realized many other people report having issues the way I do. So I immediately called the front desk of my psychiatrist and asked if I could get an emergency refill of Lupin due to adverse side effects from aurobindo and I was told I had to schedule a call visit in order to get help. This was a huge problem since each virtual call is $200 (I have no insurance). Thankfully I learned Walgreens does emergency refills without needing authorization from the psychiatrist and was able to get 20 pills which really saved me! But is this truly normal behavior from my prescriber? (No history of self harm and have been a client of 5 years, not sure if that changes anything) thank you!