Building an inbox system for customer support teams drowning in email — looking for early testers

If you work in customer support and manage tickets directly from email (Gmail/Outlook/shared inbox), I’d love your input.

I’m building a tool specifically for teams that:

• Get high daily email volume

• Manually triage requests

• Worry about missing urgent messages

• Struggle with prioritization and visibility

Traditional email inboxes were built for one-person communication, not high-volume operational work. They sort messages chronologically, treat every email as equal, and offer no real prioritization, ownership tracking, or protection against important messages getting buried.

If you:

• Work in support
• Use a shared inbox or support email
• Feel like triage is messy or reactive

I would love to hear from you. You can also join the waitlist at https://foldrly.com