Can't dele account due to alleged outstanding earnings

Hello. I wish to delete one of my accounts, which has no releases and thus nothing was earned. Nonetheless, the site won't delete the account stating there are outstanding earning to be collected. I've opened a support ticket two weeks ago and have received no reply.

I need the email address for my active account, but until I delete this empty account, I won't be able to do it. Also, I have changed my artist name (in the active account) and need to merge my old and new artist profile on Spotify and, again, no one replies to my support ticket on RouteNote.