Could I have some advice on getting my first helpdesk/call center type position

Seeking Advice

(I can't post my resume for some reason or a picture of it either?? i did use chatgpt because I figured that's my best choice but I need help on what to put for my skills, (I have no experience btw)

I'm gonna name literally everything I can here and if you guys could let me know which of these should be added

*command prompt

* powershell

* network troubleshooting

* services.exe

* very patient

* great adaptability to any technology even if I haven't dealt with it before

* lots of experience troubleshooting on my own PC and my friends while sometimes using anydesk

* it's expected when you have the A+ but I'm also comfortable with troubleshooting/fixing mobile devices

* can work with bios

* can work with printers

* I have the A+ and ITF+

also what can I do in my free time to make myself more well rounded tech wise to add to my resume, I was thinking of experimenting with things like:

cyber security websites that let you practice and get those certificates or just doing the ones without just to add that I'm gaining knowledge in CS

trying to make small projects on GitHub

learning a coding language

using my laptop as a guinea pig to get experience with advanced Windows operations idk

and any other ideas you guys have

Posted Feb 15, 2026, 3:52 PM UTC

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