Half of the SIMAGIC GT Neo RPM LEDs don't work

Has anyone encountered an issue where light sequences only play across half the LEDs?

It doesn't appear to be a hardware problem, but rather a software glitch where the system only "recognizes" half the strip. I have already attempted:

• Factory reset;
• Manually flashing the firmware;
• Changing wireless channels;
• Using both Simhub and Simpro;

Any tips?