Hey everyone,

this is going to be a longer post where I share my experience with Tianyu, specifically Sue. I will try to stay as fair and factual as possible. For almost everything I describe here, I have pictures, videos, and message screenshots to back it up. Some of you may have already heard from my previous posts what was going on.

The whole process took several months. I also waited until my chargeback was fully finished before posting, because I didn’t want them to claim I was trying to pressure them through Reddit while the case was still ongoing.

Exactly one week ago, I finally received my money back — so now I’m sharing the full story.

A few months ago I decided to buy a graduated tennis necklace.

I wanted a specific look I had seen online, but in moissanite instead of diamonds.

Since I couldn’t find the exact design, I chose to have it custom made.

After contacting multiple vendors, I chose Tianyu (Sue) because of their strong reputation.

The price was about $3,000, roughly $500 more than another quote I had (Starsgem), but I was willing to pay more because I expected the highest quality and precision.

I sent inspiration pictures, received a CAD, approved it, and waited.

On December 22, I received QC photos — and I was honestly shocked.

Even in the low-quality images, I could already see issues.

When I asked for clearer photos or a proper display video, I was told this would cost $35 extra, which felt strange after paying over $3,000.

From the low quality pictures I still noticed:

Flipping in the neck part of the necklace 

Stones not sitting in a clean, straight line (visible misalignment). 

Also a very deep U shape (but that's a minor issue)

At that point I immediately said I did not want the necklace and requested a refund.

Very bad experience with Tianyu and Sue