[RO] Revolut refuses to accept the new Romanian Electronic ID (eID)

Hi,

I am 18 years old and I am having a serious issue with Revolut regarding my identity verification.

Romania has officially started replacing the old paper ID cards with the new electronic identity cards. I legally hold this new card, and I no longer possess the old format.

The problem is that Revolut:

1. Keeps restricting or closing my account.
2. Repeatedly sends an automated verification process that DOES NOT support the new Romanian electronic ID (it only recognizes the old model or passports).

I have clearly explained to support that:

• I am a legal adult (18).
• I have a valid electronic ID issued by the Romanian Government.
• I can provide an official Certificate of Domicile issued by the Ministry of Internal Affairs as a PDF.

Despite this, support keeps pushing me toward the automated flow which constantly fails, and they seem to refuse a manual review by a human agent.

• Has anyone else dealt with the new Romanian eID on Revolut?
• Is there a way to reach a real human compliance agent instead of bots?
• Is there a formal complaint route at the EU level if a digital bank refuses to recognize a valid, government-issued national ID?

Any advice would be greatly appreciated. Thanks!