Yanwen shipping error???

I ordered a package on Ali express and it shipped through yanwen but now I'm being told i put in a wrong address but I've double, triple checked and it is the correct address ,Its says to contact carrier but quite frankly the entire website is in mandarin, i tried calling the number but "call can not be completed as dial" im kinda lost and im not sure what to do besides just ask for a refund idk does anyone have any tips>?

https://preview.redd.it/8fncjcvl3xjg1.png?width=1170&format=png&auto=webp&s=2c57aa29c94e88a522cdb901b47dd14fbcc891cb

https://preview.redd.it/4xs04tan3xjg1.png?width=1028&format=png&auto=webp&s=f7e9f13f28878d80df3f7334eb13918159e8da73

Posted Feb 16, 2026, 8:36 PM UTC

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