Feeling disappointed about my first try reaching a medium

Hello everyone, This is my first time posting here. Seven months ago, my younger brother passed away, and we were like twin souls. My condition has been very difficult. While I was browsing posts here, I felt encouraged to speak with a medium that someone had recommended. I researched her online before contacting her and noticed from her interviews that she seemed experienced and capable. I reached out to her, and we scheduled an appointment. Then suddenly she told me that some circumstances had come up and that we needed to postpone. Today we were supposed to have our appointment. An hour before the session—after I had prepared myself emotionally and written down my questions—she sent me a message saying that she was not comfortable doing the reading since I am in another country. For your information, I am in Saudi Arabia. But I don’t understand what the issue is, especially since the reading would be online anyway. Could someone please give me an explanation?