Swiggy has no customer service

If you don't want to read the full story. In short Swiggy has non existent customer service despite all the options you may have seen while placing your orders.

This is all from the mental pain Swiggy has caused me in last few days. So I ordered something from Swiggy a few days back. Like usual, the ordered waa delivered and it was from the same restaurant so I didn't check inside(wouldn't have mattered anway). Then I found that it was not what I had ordered, so I went to the help section on Swiggy and uploaded photos for wrong items. Nothing happened, bot just closed there conversation. So I got their customer service number hidden somewhere in the app. First of all nobody picked up my call from my registered mobile number, so I called from a different one. Then they asked me to write at support@swiggy.in, which I did. Nothing bad so far.

Funnily the only thing customer care people can do is to give you the email address, they can't do anything else. And you can only call them when you have an active order ( they said within 24 hours, but I don't think that's the case since my call wasn't getting picked after the order was delivered). And you only get the reply from the mail within 24-48 hrs. So I waited for 3 days and after not getting any reply from their end, I called again, using my non registered number. The agent said that they can only help me if I call from my registered number, which obviously wouldn't be picked unless I have an active order. She also said the the mail id I was given was wrong but refused to provide the correct one unless I call from registered mobile number. So I ordered again and tried to cancel it as soon as the order was placed. To my dismay, you can't actually cancel order on Swiggy. There is an option in help section but it is only for show. You can't cancel, period. So I called the restaurant and delivery person that I am cancelling the order don't make/ pick it. Unfortunately, Swiggy delivery partners can only have one order at a time. So I called the customer care again to cancel the order and now there is a penalty on my Swiggy account, which I don't mind because I am not planning on using Swiggy anyway from now on. But it was strange that when I called them 5 times. Twice they told me to mail at support@swiggy.in, but on other calls when I told them before hand that I have already mailed at support@swiggy.in, in both instances they said that this is not the correct mail ID. What kind of office office govt bureaucratic shenanigans is this. Now I have written mails to both the addresses they gave me. I know nothing will happen, but it is truly disappointing that these complaints have cut back on service so much.

To be fair Zomato has better service in this regard as I once had a similar complaint there and the person was able to resolve it on call. Hope they continue it since I can only order from Zomato from now on.