Getting the wrong order is annoying

My wife wanted to get me some cigars for my birthday. I ordered from Cigar Page since they had the best price on what I wanted. Ordered two boxes and some 5 packs. Five days later my order arrived at my place. Three 5 packs and two boxes of cigars. The boxes were the wrong boxes.

I immediately (as in standing over the box after opening it on the table sending pics and emails from my phone) reached out to Cigar Page customer service with photos and they agreed to send me a shipping label, and they did just that a few hours later. What they would not agree to do is send me the correct cigars right away. They said they would send them to me as soon as they go the incorrect cigars back.

They have confirmed they got the erroneous cigars back, in their possession and have asked the warehouse to send the correct cigars. In the most professional way of telling me to stop emailing them they ended with "As soon as it ships you should receive new tracking information via email."

Ok great, but you took 5 days to get me the wrong cigars, add 3 days to send you back the wrong cigars, and 2 days for you to send out the correct cigars and presumably another 3 days in transit we are at 12 days. But wait! There's more! I was just informed that they only have ONE box of the correct cigars in stock and will be sending those while issuing a refund for the other box.

Sorry. I just had to get that off my chest.