Five AI shopping agents launched in three weeks — only 17% of consumers would let one buy anything
OpenAI, Amazon, Meta, Microsoft, and Uber all shipped AI shopping agents in three weeks. Then the consumer data landed: only 17% of consumers are comfortable completing a purchase through an agent. The platforms solved product discovery and checkout features. None solved the trust architecture — credential security, spending controls, human approval before the money moves — that consumers are explicitly demanding.
Posted Feb 19, 2026, 3:15 PM UTC
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