Month-long silence from BeQuiet support – should I wait?

Some time ago, I contacted BeQuiet support and received an automatic reply confirming my request with a ticket number. Since then, I haven’t received any updates. It’s been a whole month now.

I’m curious about your experiences with BeQuiet support. Is this normal? Should I keep waiting, or would it make sense to try contacting them through another method?

Honestly, I’m quite disappointed, especially from such a well-known brand, and I’d appreciate any advice or insight.

Thanks in advance!