TCS next step account access has been revoked, Is there any way to regain access ?

I received an offer from TCS in 2022, which I did not accept. Since then, whenever there is a new hiring drive, I am asked to register on the TCS NextStep portal. However, my access to the NextStep portal has been revoked.

I am also unable to sign up using a new email ID, as it shows that the candidate already exists. I am very interested in the TCS NQT role, but I am not able to apply because of this issue.

I have contacted TCS through email and phone support. Some representatives advised me to create a new email ID, but that is not working, as mentioned earlier. Others have told me that I can never apply again.

Is that really the case?
If anyone knows how to fix this issue or has faced a similar situation, kindly reply.

https://preview.redd.it/faqipspy0hkg1.png?width=916&format=png&auto=webp&s=df196968cbd2c7753e814f5ea86b382da55df5f7

I have also attached the screenshot of the email that I received from them earlier