What does a good package locker system include?

For apartment communities, a good package locker system should be easy to use for carriers, be hands off for property management teams, and provide secure pickup for residents. Here are a few elements to look for:

• Security: Individual access codes or QR codes and durable construction.
• Ease of use: Simple workflows for carriers and quick, intuitive pickup for recipients.
• Capacity: A mix of locker sizes and options for oversized packages.
• Reliable notifications: Real time alerts so recipients know exactly when and how to retrieve their package.
• Administrative visibility: Reporting tools that help track usage, submit support requests, and monitor system health.
• Ongoing support: 24/7 support for residents and property managers.

If you’ve worked with lockers before, what ended up being more important than you expected?