Account restricted, Temu support useless, any tips?

Hi.

My temu account got restricted 25th of November 2025 after i cancelled an item from a local seller. It was a more expensive item around 400$, i used my temu credit. Cancelled the item since the seller did not ship in 1 week, and the reviews seemed weird so felt sketchy.

After I cancelled the order i could not order anything, from local or "temu" sellers, and has been like that ever since.

At first it said: "Due to the large number of refund requests you have made, you are temporarily unable to place orders".

Then around January it changed to: "We have observed unusual return-related activity, and as a precautionary measure, your account has been restricted from placing orders."

I tried contacting temu several times and that is an "experience". They never understand what the problem is, I attach printscreen about the popup message and explain but they always give the same completely irrelevant answer

"After furthuer verification, the payment failure may have been caused by a timeout or network issue with the payment provider, resulting in a failed authorization"

This is their "higher tier" support, the first line makes a ticket and it ends up like this, and they close the ticket after.

Since temu support seemingly are all bots, any last tips that I can try to reach a human that can actually read what the issue is about?

Or should I just give up my credit and forget temu ever existed to save my sanity? :D