Actual delivery times & customer service?

Hello,

I can see the new LPs are on the way, and I’m more than excited to pick up a few.
However, because I’ve had some unfortunate experiences in the past (my last order was done more than year ago), I wanted to ask about your recent experience.

Over the past two years, delivery times were inadequately long — even items marked “in stock” took about 1–2 months to arrive, and I’m in the EU, same as the company.
On top of that, my attempts to contact customer service either went unanswered or I received nonsense responses...

I really like Lofi Girl and I love vinyl, so in the past I ordered their releases through HHV instead of buying directly.
What has your recent experience been like? Do you prefer ordering from them directly?

Many thanks!