frustrated

So I did the chat option for Windstream. Wanted to know why I was paying so much for Wifi and what my speed was that I am paying for. I started out paying under 80 about 1.5 years ago and now at 122 and every 2-3 months goes up. they told me speed was 6mpbs. does that even sound right. test speed download is 12.01 and upload is .89. sounds slow to someone that knows nothing about this. Im looking at Starlink and I can get 100 mpbs for 50, 200 mpbs for 80 or Max for 120. We stream a lot, have someone that plays a lot of games, and I do work remotely sometimes too. Which speed should I be looking at.