what do i do?

ok so for the college report ik it can’t be sent by me right so i sent it to my current school (cc) and they just sent it back to me for uploading and i explained that they have to send it for it to be official and sent over the emails of the schools I’m applying to and then they said two things: 1) oh so it’s not our job to send that to multiple schools and then 2) therefore u have to narrow down ur list and then we’ll do it…….

huh??? I’m so confused. cant they just blind copy the same email that’s literally what my hs counselor did. i feel dumb for not understanding but like why r they initially refusing to and telling me to narrow down my list??😭😭