Case Study: The customer support request that became my best feature.

A user emailed me about Reoogle, frustrated. They'd found a promising subreddit but their post got no engagement. They asked, 'When is the best time to post there?' I didn't have an answer. That support ticket led me to build the Best Posting Time Analyzer. I analyzed historical post data for hundreds of subreddits to create heatmaps. It's now a core feature. The tool is at https://reoogle.com. It taught me to treat support not as a cost, but as the best source of product direction. Any similar experiences where user feedback directly shaped your product?