Worst service ever.

Ai sent me a code to verify that said never read it to anyone. I asked to talk to a person. They sent me a new code that said the same thing. When I asked for an alternative verification method they refused. I asked for a supervisor but was instead transferred to someone whose only job was to tell me they would not help me. This is the absolute dumbest system in the world. I have no way of verifying that I am speaking to Fidelity. They send me a message specifically saying it's a scam if anyone asks, and then it's my fault for following instructions? Worst service ever. And because I have absolutely no choice in service provider, I have absolutely no recourse. Fidelity is the worst.