Error 3051 - need advise

Hi everyone,

I’m hoping someone here can help or point me in the right direction.

When I try to log into my account, I get error 3051. The last time I logged in was about a year ago. I’ve been playing GW on and off for years.

After searching Reddit, I saw that resetting the password is usually the solution. Unfortunately, I no longer have access to the email address linked to the account. It was my older brother’s childhood email. The account itself was created back in 2005.

I contacted ArenaNet support. They asked for the first name, last name and address linked to the account. I provided all the details, including the names of all my family members, since I’m not sure who the account was registered under back then. The address should be correct, unless we entered a fictional one (which is possible since my three brothers and I were only around 8–12 years old at the time)

They replied that without the original serial code, they cannot assist me and they closed the case.

I opened a new ticket and provided additional information, including: • all character names • the first password I remember using • multiple screenshots of me playing on the account • an offer to provide the current password if needed (not sure if that’s safe to send via email)

So far, I’ve only received the automated confirmation that the ticket was created. No further response yet.

Is there anything else I can do to recover my account? I’ve spent countless hours on it and would love to play again. If ArenaNet could simply unlock the account, I could log in immediately since I still know the password.

Any advice would be greatly appreciated!

Thanks!