Help! Bought a pre built gaming pc for my son from Costco (tried to attach link so hopefully works) he set it up yesterday all working fine while downloading his games then within an hour of playing it.it started crashing, both monitors go completely black, pc stays lit but screens off for around 10 seconds then displays a message (It won’t let me attach a screen shot) but it says device ran into a problem and couldn’t be repaired. The help desk (which should be called no help desk) suggested checking all cables connected and to turn it on and off again, we had already done this inside the pc and external cables and we also uninstalled NVIDIA and reinstalled this and this actually seemed to fix the problem for a couple of hours then it started again crashing every 20 mins. They recommended a factory reset but when we tried this the pc says action failed not allowed. I can obviously return and buy a new one in the hopes we have just been super unlucky but thought it’s worth asking on here if there is anything else it could possibly be. I’m tearing my hair out.  

Brand new pc constantly shutting down