New and misleading advertising

It’s a bit frustrating, as an employee one of the new selling points of encore is “5x the points!” However it now takes 5 times the points to redeem a dollar. It’s completely pointless how they inflated the point system, it’s so easy for a customer to call us out on it as well, just by asking how the current system works. It’s not like I can pretend like the point threshold is raising.

It’s so misleading and scummy, and I’m not sure what to do as an employee. Getting cards and loyalty signups is important to me but this just makes it harder to build trust.

Posted Feb 21, 2026, 5:31 PM UTC

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