No Response from itch.io Support for 10 Days (Adult Game Over 1GB) — Is This Normal?

I’d like to sell an adult game that I’m currently selling on Steam on itch.io as well, but since the file size is over 1GB, I followed the instructions and emailed support.

So far, I haven’t received a reply from support for 10 days. Is this normal? Or could it be because it’s an adult game?

For what it’s worth, I already sent a follow-up email by replying to the automatic response, asking them to get back to me.