Nanit constant loss of connection

Our Nanit is 2y old and we still use it for our 2yo and was planning on adding a camera for our baby due this summer. However we have had so many issues with constant “loss of connection” issues that only happen in the middle of the night of course. It’s not our wifi, it seems to be working just fine but yet here we are another night at midnight and our camera hasn’t been working for 2h. We can’t reset anything because our child is asleep but they sleep upstairs and at the opposite end of the house so hearing them in their room is impossible.

What’s the point of a $400+ camera if we also need to buy a back up camera when this one inevitably doesn’t work. Anyone else having this issue? I read about issues with the update and I didn’t go out of my way to do the update but am now curious if it auto updated and that’s the issue here. Super annoying non the less for such an expensive camera system.