What actually fixes slow nbn speeds: Superloop 1Gb (and not praying to the nbn gods)
https://reddit.com/link/1rc9gpx/video/fd4ewuj7p6lg1/player
TL;DR Turns out slow internet isn’t just your old plan’s fault, it could also be your crusty old setup. When you switch to Superloop 1Gb and use well-placed tech, you can expect consistently fast speeds even at peak times. Lesson: if your hardware is questionable, your internet will be too.
Alright Redditors, gather round. We bring rare news: a customer success story that didn’t involve yelling at a modem, or turning the thing off and on again.
We hear the same complaints from Australian households all the time: buffering halfway through the footy on Kayo (right, r/AFL?). Downloads crawling along like a sand crawler (IYKYK). Wi-Fi collapsing the moment a second device dares to connect. Standard stuff. And it all boils down to the same old excuse, “oh that’s just nbn being nbn.” But plot twist, turns out… the plan isn’t the only villain.
If our customers plan to stay with us for 36 months, we chuck in a free eero 7 (Wi-Fi 7) router and in some cases, a free nbn install as well. Once all is plugged in, our customers see speed tests immediately brush up against gigabit. Not “at 3am if Mercury is in retrograde” fast, just “fast” fast. Don’t believe us? Check out who was awarded Fastest Fixed Network by Speedtest, #humblebrag, we know.
What our customers got:
4K streaming
Online gaming
Big downloads + multiple devices + someone on a Zoom call, all working at once
And guess what? the internet didn’t even break a sweat.
Here’s the bit people underestimate, modems and NTDs (Network Termination Devices) actually matter. A lot.
If your modem can’t push gigabit speeds end-to-end, or it’s stuck on older Wi-Fi standards, you’re basically putting racing fuel into a Corolla and wondering why it’s not a Ferrari. Same deal with nbn NTDs on FTTP and HFC. Older units can quietly bottleneck everything, even if the line itself is capable.
That matters especially now, because nbn has rolled out faster wholesale speeds. Faster tiers mean more headroom (and better uploads), but only if your internal setup isn’t held together with 2016-era tech and glue.
Our prep guide boils it down nicely:
· Use a modem/router that actually supports gigabit+ speeds
· Put the router somewhere sensible, not buried in a cupboard like a secret shame (DW, it’s pretty)
· Keep firmware updated
· Use Ethernet for high-demand devices when you can
Also worth saying: not all “up to” speeds are created equal. Some providers hit those numbers once, take a screenshot, and call it a day. In this case, Ookla speed tests have been consistent even at peak times, which tracks with our reputation for not cramming everyone onto the same tiny pipe (no shade other providers).
Is 1Gb overkill for most households? Debatable
Is 2Gb on FTTP available if you want to future-proof or just feel powerful? Also, yes.
Either way, the big lesson is simple: faster plans don’t magically fix slow internet if your home setup is the weakest link.
So, what happens when all parts: plan, set up etc. come together?
Buffering-smuffering.
Rock-solid video calls anywhere in the house, (hello, mesh network).
Downloads that finish before you forget why you started them (something something Sims 4 something something).
So, if you’re blaming everything on nbn alone, it might be time to look inward — at the modem, the router placement, or that ancient NTD quietly sabotaging your speeds. Sometimes the problem isn’t the network, though signing with us is a no-brainer. It’s the gear you’ve been tolerating out of habit that lets the team down.
Posted Feb 23, 2026, 5:58 AM UTC