Puerto Vallarta Mexico Rebooking/ Refunds- Submit A Request

Flair should be contacting everyone who is affected but if you have not received an email and want to skip the hold time for the phone agents, the fastest way to get ahold of Flair is by "submitting a request"

When call centre hold times are long I've always had faster results by just filling out a request form with all the info needed.
https://flyflair.zendesk.com/hc/en-us/requests/new

Make sure you include your:

Full name
Booking code (PNR) it will be 6 characters (Not the F8#### number)
Phone number
Email on booking
Route & date

Tell them exactly what you want done in a concise and clear paragraph or two, rebooking to a different destination or a refund, if it's a new flight include route, date & time

https://flyflair.zendesk.com/hc/en-us/requests/new