Customer Feedback Analysis That Works

Hey all,
When our product was small, reading every ticket and review worked. Once feedback started coming from Slack, emails, app reviews, and surveys, it got chaotic.
What helped was focusing on patterns, not every comment. Group by real problems, track recurring issues over time, and separate emotion from actual usability friction. Suddenly roadmap meetings became clear, and decisions were based on real trends, not the loudest voices.