Account Recovery

I noticed recently I couldn’t connect to any public games and would instead receive a message saying there was a network error or I was timed out.

After some research I was led to believe I might have been banned under suspicion of cheating as others experienced this same problem.

I contacted support and waited a day to be told my account was suspended for hacking and I would have to create a new account to continue playing.

I tried contacting again (waiting a day between each response) only to now be met by the same copy and pasted email saying they could “see hacked data” which doesn’t exist and will “remain permanently flagged”

Is there anyone else I can contact to fix this or is my account gone?